Statement regarding coronavirus

Updated: 19 July 2021 

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wellbeing of our residents and staff are our number one priority.  With this in mind, we have in place a comprehensive contingency plan which responds to the ongoing coronavirus situation.

This is our guidance and these are the protocols we ask everyone to follow in order to keep safe.


In accordance with Government Guidance, visitors are permitted to visit residents’ accommodation at the Great Hospital. 

For Prior Court residents, all visitors are required to take a lateral flow test and have a negative result and wear a mask when in the building.  Visitors can either take a test beforehand that day and bring a record of the negative result by text or email on their mobile phone or other device, or alternatively visitors can take a test in our testing centre in Prior Court in which case the whole process takes around 30 minutes.  A register will be kept of the test results.  Visits to residents in Prior Court should be arranged in advance by telephoning the Care Team on 01603 610066.

We advise that visitors to residents who live elsewhere on the Great Hospital site other than Prior Court should take a lateral flow test the day of their visit to be sure that they do not have COVID-19.  We have lateral flow tests available in Prior Court for any resident or visitor who wishes to use one – and all visitors can take a test in our testing centre in Prior Court if they wish.  Please ask a member of the Care Team for a test or to assist you in taking a test by ringing the doorbell at Prior Court. Our staff may check and register your test result. 

The Master has the right to withdraw a permission that is given to visit the Great Hospital site at any time without notice if he considers our residents or our staff are being put at risk.

Our Meeting Spaces

We provide indoor and outdoor COVID-19 safe spaces at the Great Hospital – our residents are able to invite guests to join them in these spaces.  Protocols apply regarding the wearing of face masks in keeping with Government Guidelines to ensure the safety of everyone present.  QR Codes are displayed in these spaces for Test and Trace purposes.

Guidance for Visitors

Subject to Government Guidance, all permitted visitors must comply with the following requirements:

  1. If you are displaying symptoms of coronavirus, you must not enter the Great Hospital site.
  2. Washing Hands. We ask all to wash their hands thoroughly before they visit the Great Hospital. Wash for a minimum of 20 seconds, using hot water, soap or a minimum of 60% alcohol sanitiser gel. Sanitiser stations are set up at entry points to the grounds and you should use one of these on your arrival.
  3. We reserve the right to take your temperature and provide you with Personal Protection Equipment (PPE) if we deem it necessary.
  4. We are required by the Government to take your contact details.

Communication & Technology

We are set up for video calling through WhatsApp for residents to keep in touch with their loved ones. More details are available by contacting us on 01603 622022.

Protecting our Residents and Staff

Our staff are trained in infection control and on the identification of COVID-19. We have a clear process should a resident or member of staff show any symptoms.

If a resident is showing symptoms, we will follow medical advice and move the resident into safe quarantine. Only after receiving confirmation of a negative screening for COVID-19 will we welcome them back into the community. The resident will be cared for using stringent infection control practices and with the correct and appropriate level of (PPE) until we are confident that they are not infectious.

Confirmation of a Case(s)

Should the Great Hospital be impacted by a case of COVID-19, our residents will receive a letter to inform them that a case has been detected. The communication will outline our process to ensure safety.

Residents’ Wellbeing

Of vital importance to the welfare of our residents is a programme of social, physical, mental and spiritual activities and events. Often, we may use external groups to provide these services to our residents. However, should we feel the risk is too high, we will stop these activities and events.

Keeping Up-to-date

With developments changing rapidly, we strive to communicate new information as and when appropriate. If you need clarification on any of the measures and protocols we have in place, please do not hesitate to contact the Executive Manager of the Great Hospital, Niki Tansley or the Care Manager, Nicola Shrimpton.