Statement regarding coronavirus

Updated: 05 January 2021 

At the Great Hospital, the health and wellbeing of our residents and staff are our number one priority. With this in mind, we have in place a comprehensive contingency plan which responds to the ongoing coronavirus situation.

This is our guidance and the protocols we ask everyone to follow in order to keep safe.


We will follow Government Guidance. Currently, as a result of the latest national lockdown, visitors are not permitted to visit the Great Hospital site other than by specific arrangement with the Master through the Office (by emailing or calling 01603 622022). This will help us to ensure that infection control measures are adhered to fully.

The Master has the right to withdraw a permission that is given to visit the Great Hospital site at any time without notice if either of them consider our residents or our staff are being put at risk.

Our Meeting Spaces

We have an internal COVID-19 safe space at the Great Hospital which allows non-physical, properly socially-distanced contact between a resident and members of their support bubble. We also provide outdoor facilities for groups of visitors invited by residents of up to 6 people meeting together. Residents are entitled to arrange visits on either of these bases Monday to Sunday within permitted times.

Guidance for Visitors

Subject to Government Guidance, all permitted visitors must comply with the following requirements:

  1. If you are displaying symptoms of coronavirus, you must not enter the Great Hospital site.
  2. Washing Hands. We ask all to wash their hands thoroughly before they visit the Great Hospital. Wash for a minimum of 20 seconds, using hot water, soap or a minimum of 60% alcohol sanitiser gel. Sanitiser stations are set up at entry points to the grounds and you should use one of these on your arrival.
  3. We reserve the right to take your temperature and provide you with Personal Protection Equipment (PPE) if we deem it necessary.
  4. We are required by the Government to take your contact details.

Communication & Technology

We are set up for video calling through WhatsApp for residents to keep in touch with their loved ones. More details are available by contacting us on 01603 622022.

Protecting our Residents and Staff

Our staff are trained in infection control and on the identification of COVID-19. We have a clear process should a resident or member of staff show any symptoms.

If a resident is showing symptoms, we will follow medical advice and move the resident into safe quarantine. Only after receiving confirmation of a negative screening for COVID-19, will we welcome them back into the community. The resident will be cared for using stringent infection control practices and with the correct and appropriate level of (PPE) until we are confident that they are not infectious.

Confirmation of a Case(s)

Should the Great Hospital be impacted by a case of COVID-19, our residents will receive a letter to inform them that a case has been detected. The communication will outline our process to ensure safety.

Residents’ Wellbeing

Of vital importance to the welfare of our residents is a programme of social, physical, mental and spiritual activities and events. Often, we may use external groups to provide these services to our residents. However, should we feel the risk is too high, we will stop these activities and events.

Keeping Up-to-date

With developments changing rapidly, we strive to communicate new information as and when appropriate. If you need clarification on any of the measures and protocols we have in place, please do not hesitate to contact the Master of the Great Hospital, Andrew Barnes (whose email address is